Frequently Asked Questions
How do I place an order?+
Browse our shop, add items to your cart, and proceed to Shopify checkout.
Can I modify or cancel my order?+
Orders can be cancelled within 12 hours. Email support@vinylvaultle.com.
How do I track my order?+
You’ll receive a tracking number email once your order ships.
How long does shipping take?+
Standard shipping: 3–5 business days. Express: 2–3 business days.
Do you offer free shipping?+
Free standard shipping on all U.S. orders over $50.
Do you ship internationally?+
Currently, we only ship within the United States.
What is your return policy?+
We offer a 7-day return policy from the date of delivery.
How do I start a return?+
Email support@vinylvaultle.com with your order number within 7 days of delivery.
When will I get my refund?+
Refunds are processed within 5–7 business days after we receive the returned item.
Do you sell vinyl records?+
No. We sell premium accessories for vinyl collectors — storage, cleaning, display, and turntable accessories.
What payment methods do you accept?+
Payment methods shown during Shopify checkout are available based on the store’s approved payment setup.
Do you charge sales tax?+
Applicable sales tax is calculated by Shopify based on the customer’s shipping address and the store’s configured tax settings.