Privacy Policy

Nel Gunnar LLC is committed to protecting your privacy. This policy complies with the CCPA, CPA, COPPA, and CAN-SPAM Act.

1. Information We Collect

1.1 Personal Information

• Create an account (name, email, password)
• Place an order (shipping address, phone, payment info)
• Subscribe to newsletter (email)
• Contact support (name, email, message)

1.2 Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and referring URLs
• Cookies and similar technologies

2. How We Use Your Information

• Processing and fulfilling orders
• Providing customer support
• Sending order confirmations and shipping updates
• Marketing emails (only with opt-in consent)
• Improving our website and services
• Preventing fraud

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share with payment processors, shipping carriers, email providers, and analytics providers.

4. Cookie Policy

We use essential, analytics, marketing, and preference cookies. See our Cookie Policy for details.

5. Data Security

• SSL/TLS encryption
• PCI DSS-compliant payment processing
• Regular security audits

6. Your Privacy Rights

CCPA (California)

• Right to Know
• Right to Delete
• Right to Opt-Out (we do not sell data)
• Right to Non-Discrimination

CPA (Colorado)

• Right of Access
• Right to Correction
• Right to Deletion
• Right to Data Portability

7. Children's Privacy (COPPA)

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Email Marketing (CAN-SPAM)

All marketing emails include sender identification, physical address, and unsubscribe link. Unsubscribe requests are processed within 10 business days.

9. Do Not Track Signals

We respond to DNT signals by not using analytics or marketing cookies for your session.